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Retention & Customer Experience

Repeat Contact Diagnostic Prompt

  1. 01

    Open any AI you use. Free or paid, ChatGPT, Claude and Gemini all work.

  2. 02

    Copy the complete prompt below using the button.

  3. 03

    Paste into the chat and follow the instructions.

  4. 04

    Answer honestly and concisely when asked.

What this prompt does

Diagnoses why individual customers re-contact support multiple times for what should be a one-and-done issue, distinguishing an unresolved technical problem from a communication failure from a process handoff gap.

For anyone tracking repeat-contact rate who needs the actual mechanism instead of "train agents better." Walks away with the named failure point and the one process or product change that stops it.

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