Refund policy

Last updated: 1 August 2026

Collective Status Studio sells digital products, AI-assisted diagnostic reports and subscription access. Nothing needs to be physically returned.

Australian Consumer Law

Our products and services come with consumer guarantees that cannot be excluded under the Australian Consumer Law. If a product or service has a major failure, is materially different from its description, or cannot be supplied as promised, you may be entitled to a refund, cancellation, replacement, correction or other remedy. Nothing in this policy limits those rights.

30-day voluntary guarantee for one-time digital products

In addition to your statutory rights, you may request a refund for a one-time digital product within 30 days of purchase if it is not suitable for you. Email hello@collectivestatusstudio.online with your order number and the reason for the request. Access to the refunded product will end when the refund is processed.

Subscriptions

You can cancel a subscription at any time before the next renewal. Cancellation stops future charges and access continues until the end of the paid billing period. We do not normally provide change-of-mind refunds for a billing period that has already begun, but we will provide any remedy required by law. If an accidental renewal has occurred, contact us within 7 days and we will review the request fairly, taking account of whether the service has been used since renewal.

Problems with access or delivery

If your access email, account access, download or report does not arrive or work as described, contact us and we will first try to restore or correct it promptly. If we cannot resolve a qualifying failure within a reasonable time, we will provide the remedy required by law.

Refund timing

Approved refunds are returned to the original payment method. Shopify and your payment provider control final processing times; most refunds appear within 10 business days.

Contact: hello@collectivestatusstudio.online