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Retention & Customer Experience

NPS Comment Decoder Prompt

  1. 01

    Open any AI you use. Free or paid, ChatGPT, Claude and Gemini all work.

  2. 02

    Copy the complete prompt below using the button.

  3. 03

    Paste into the chat and follow the instructions.

  4. 04

    Answer honestly and concisely when asked.

What this prompt does

Takes raw NPS or CSAT verbatim comments and finds the single most common, most specific complaint pattern among detractors, instead of producing a vague overall sentiment summary.

For anyone sitting on a spreadsheet of open-text feedback who needs one thing to act on, not a word cloud. Walks away with the named pattern, supporting quotes, and the specific fix it points to.

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