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Retention & Customer Experience

Churn Root Cause Diagnostic Prompt

  1. 01

    Open any AI you use. Free or paid, ChatGPT, Claude and Gemini all work.

  2. 02

    Copy the complete prompt below using the button.

  3. 03

    Paste into the chat and follow the instructions.

  4. 04

    Answer honestly and concisely when asked.

What this prompt does

Takes evidence about a churned customer, usage history, support tickets, exit survey, timing, and names the one specific mechanism that caused the cancellation instead of defaulting to "they didn't need it anymore." Built for anyone running a subscription or service business who keeps losing customers without knowing why.

Walks away with a named failure type, the evidence behind it, and the one intervention that would have caught it earlier.

Your prompt