Skip to the diagnostic
Matched You're matched to Retention Engine — based on your brief.
Engine / Retention · Repeat purchase

Why aren't they coming back?

A diagnostic that identifies the exact break in your post-purchase experience and tells you what to fix first.

Run the diagnostic
3 to 5 minutes Report in 1 to 2 minutes No call required

How it works

01

Answer the form

Structured questions about your post-purchase setup, email flows, and retention data.

02

The engine analyses

Your inputs are run against a diagnostic model that identifies where customers are falling off and why.

03

Diagnosis on screen and by email

You receive a written diagnosis: what's broken, why it matters, and what to fix first. Delivered on the next screen and sent to your inbox.

Run the diagnostic

Ready to find the break?

3 to 5 minutes. One clear diagnosis.

Your brief diagnosis

Open the full report
Verifying your brief

First run free

Brief already used

Run this diagnostic free.

This brief has been used.

Your first diagnostic is free. Take the two-question brief and we match you to the right tool and run it, on us. Subscribe when you want all 18+ tools across all 8 departments — A$79/month founding rate for the first 100, then A$99/month.

This brief has already produced its free diagnostic. Take a new brief or subscribe to run this tool again.

Take the free brief Take a new brief

Always open. Never on retainer.

Free with your brief On screen and by email No call required

View all departments →

“Worth way more than what they're charging. So specific and exactly what I needed.”

— Tina, Marketing Specialist, Elk and Friends

Want this for all 18+ tools?

See plans from A$79/mo →